Security Policy

Last Updated: December 5, 2024

This Security Policy outlines the security measures and practices implemented by Lumiotech Private Limited to protect user data and ensure secure operation of all our platforms including lumioNova, lumioWhisper, lumioCapital, and lumioSentry.

1. Infrastructure Security

1.1 Cloud Infrastructure

Our platforms are hosted on enterprise-grade cloud infrastructure with:

• ISO 27001 certified data centers
• Redundant systems and backups
• 24/7 infrastructure monitoring
• Geographic data redundancy

1.2 Network Security

We implement multiple layers of network security:

• Enterprise-grade firewalls
• DDoS protection
• Network segregation
• Regular security audits
• Intrusion detection systems

2. Data Security

2.1 Encryption

All data is protected using:

• TLS 1.3 for data in transit
• AES-256 encryption for data at rest
• End-to-end encryption for sensitive communications
• Secure key management systems

2.2 Data Access

Access to data is controlled through:

• Role-based access control (RBAC)
• Principle of least privilege
• Regular access reviews
• Audit logging of all access
• Segregation of duties

3. Application Security

3.1 Development Practices

Our development process includes:

• Secure code reviews
• Regular security testing
• Vulnerability scanning
• Third-party security audits
• DevSecOps integration
• Continuous security validation

3.2 Security Features

Our platforms implement:

• Multi-factor authentication
• Session management
• Brute force protection
• Input validation
• XSS and CSRF protection
• API security controls

4. User Account Security

4.1 Authentication

User accounts are secured through:

• Strong password requirements
• Multi-factor authentication
• Regular session timeouts
• Login attempt monitoring
• Risk-based authentication

4.2 User Responsibilities

Users must:

• Maintain strong, unique passwords
• Enable 2FA when available
• Report suspicious activities
• Follow security best practices
• Adhere to account sharing prohibitions

5. Operational Security

5.1 Monitoring

We maintain continuous monitoring of:

• System performance
• Security events
• User activities
• Infrastructure health
• Threat intelligence
• Anomaly detection

5.2 Incident Response

Our incident response includes:

• 24/7 response team
• Documented procedures
• Regular drills and testing
• Post-incident analysis
• Customer notification protocols
• Remediation tracking

6. Compliance and Auditing

Our security program includes:

• Regular security assessments
• Compliance audits
• Penetration testing
• Security certifications
• Regulatory compliance
• Industry standards adherence

6.1 Platform-Specific Security

We implement specialized security measures for each platform:

• lumioNova: Advanced analytics security, data integrity controls
• lumioWhisper: Conversation encryption, AI ethics safeguards
• lumioCapital: Financial-grade security, regulatory compliance measures
• lumioSentry: Military-grade protection, critical infrastructure safeguards

7. Vendor Security

We ensure security in our supply chain through:

• Vendor security assessments
• Security requirements in contracts
• Regular vendor reviews
• Third-party risk management
• Supply chain monitoring

8. Physical Security

Our physical security controls include:

• Access-controlled facilities
• 24/7 monitoring and surveillance
• Visitor management procedures
• Environmental controls
• Employee security awareness

9. Security Updates

We maintain security through:

• Regular system updates
• Security patch management
• Vulnerability management
• Continuous improvement
• Security roadmap development

10. Reporting Security Issues

If you discover a security issue:

• Report immediately to our security team
• Do not disclose to third parties
• Provide detailed information
• Cooperate with investigation
• Allow reasonable time for remediation

11. Disclaimers

While we implement comprehensive security measures:

• No system is completely secure
• Users are responsible for their account security
• We cannot guarantee against all threats
• Security is a shared responsibility
• We continuously evolve our security posture

12. Contact Information

For security-related inquiries or reports: